Each statue and its customization options are made of specific materials for the release. The statues are made of Polystone/polyurethane resin and metal alloy. Customizations for the statues can include other materials such as platinum, gold, or rose gold plating, pearls and crystal elements.
Our statues have a limited edition size. For more specific information on the edition size of each release, please check the product listing page directly for details of a particular release.
Yes, each statue will come with a certificate of authenticity.
Yes, you may cancel your pre-order before it is shipped out. However, we will not be able to refund the paid amounts as these are committed to the production of each statue.
If you missed out on a Pre-order, you will have the option for a limited time to join a waitlist. In the event that an existing order has been canceled, a potential customer from the waitlist will be contacted to make the purchase. Selected customers will be notified by email and have 7 days to make the purchase before the stock moves to the next person on the waitlist.
We accept VISA, Mastercard, AMEX, Google Pay, and Apple Pay. You have the option to pay the full amount upfront or place a 30% deposit, with the remaining balance due when the product is ready to ship. In select countries, we also offer extended payment plan options.
At checkout, we require a non-refundable deposit to secure your statue. When your statue is ready to be shipped, we will collect the remaining balance from the card that you submitted at the time of checkout. Should the remaining balance fail to be collected, we will send you a payment link via email to complete the payment process. Only upon full payment of the statue will we be able to ship the statue out to you. Please note that we would need you to complete payment within 7 days of receiving the payment link or we will cancel your order with no refund of the deposit paid.
We ship worldwide from our international facilities to pretty much anywhere! However, we are unable to ship to certain territories where we face shipping and licensing restrictions, and also reserve the right not to ship to areas that are currently experiencing conflict, affected by natural disasters, or otherwise pose safety and logistical concerns.
If you have any further questions regarding shipping restrictions, please email us at enquiries@superkraftlab.com.
Our products are first shipped from our production facility before arriving at our regional warehouses in U.S.A, U.K, China and Singapore. After which, the orders will be fulfilled by our logistics partners in the respective regions. Once the orders are shipped from the regional warehouse, it can take an estimated 21 business days to arrive at your doorstep. The duration of the shipping process may be subjected to changes based on certain factors that might cause a delay to the shipping process. For more information on shipping times, please see our FAQ.
Occasionally, we may amend this FAQ without any prior notice. We advise our customers to review this FAQ periodically to be updated of any changes. By your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.
Once the order is shipped, we will send you a tracking number via email.
At Superkraft, free shipping is our promise to eligible destinations worldwide! Enjoy no additional shipping costs when you order with us. Please note that any applicable customs duties or import taxes remain the responsibility of the customer.
No, all fees and taxes that may be imposed during or after shipping (such as customs duties, VAT, import taxes, or brokerage fees) are not included in the purchase price and are the responsibility of the customer.
Depending on your location, local customs authorities may impose import duties, taxes, or fees upon your shipment’s arrival. These charges vary by country and are typically payable at the time of delivery. Please check with your local customs office to determine what additional costs may apply.
Transformers: Till All Are One and Batman: Birth of Justice
are estimated to ship October - December 2025. As with all our products, we are committed to delivering the highest quality. The estimated shipping time is subject to quality inspection and production processes to ensure you receive a truly exceptional piece.
As each statue is made to order by our skilled artisans for your purchase, returns are not accommodated.
We do our utmost to ensure that your statue arrives in perfect condition. If however your purchase has been damaged or is defective when you receive it, please contact us within 30 days of receiving your statue so that we can assist you in getting it rectified. Please note that we cannot service the warranty beyond this timeframe.
As each statue is made to order by our skilled artisans for your purchase, unfortunately we are unable to exchange statues.
Each statue should come with care instructions attached in the shipment. Please refer to specific instructions in your statue packaging.
If you need to request a change in address, please contact us using the our contact form so that we may assist you.
We will be happy to help you with any issues or questions with your order using our contact form.